Category Archives: ProcMon

Case of the Failed AUSkey Chrome Extension

Posted on July 11, 2019 by chentiangemalc

A user was trying to use AUSkey Chrome extension to allow them to select a certificate for an Australian Business Register site. The extension worked fine on one computer, but didn’t work on another computer despite no error message of … Continue reading →

Posted in Chrome, ProcMon | Tagged , , | Leave a comment

Start ProcMon During Boot on Machine You Can’t Logon

Posted on December 8, 2016 by chentiangemalc

Sometimes you might want to run some tracing tools like ProcMon, xperf, wpr, netsh trace, etc on a machine that logon is not completing properly. Often you might be able to use PowerShell remoting, WMI, or psexec to get these … Continue reading →

Posted in Debugging, ProcMon, Windows Performance Recorder, Windows Performance Toolkit | Tagged | Leave a comment

Case of the Slow Downloads Folder

Posted on April 19, 2016 by chentiangemalc

In Windows 10 on Surface Pro 4, performance is mostly pretty quick. But the first time opening Downloads folder after a restart it was very slow, taking 11 seconds just to display 114 files and 35 directories. To confirm issue … Continue reading →

Posted in Performance, ProcMon, Window, Windows 10 | Tagged , , | Leave a comment

Case of the Unwanted Chrome Search Modification

Posted on November 26, 2015 by chentiangemalc

A friend’s machine had the Google Chrome home page set to piesearch.com But there is no homepage set in settings. Checking the Chrome Shortcut in Start Menu we can see it’s been modified, so we remove the piesearch parameter. This … Continue reading →

Posted in Group Policy, Internet Explorer, ProcMon, Sys, SysInternals | Leave a comment

Debugging / Viewing Windows Update Log on Windows 10 Insider Builds

Posted on September 3, 2015 by chentiangemalc

Having confirmed with WinDbg team currently insider builds don’t get public symbols unless it is a major release (They are looking into a solution….) How are we going to debug anything on bleeding edge systems “Fast Track Updates” in the … Continue reading →

Posted in Fiddler, ProcMon, WinDbg, Windows 10 | Tagged | 5 Comments

Case of the “Server Returned a Referral”

Posted on August 1, 2014 by chentiangemalc

From the development team that brought us such great bugs such as “Invalid Base Key Error” (https://chentiangemalc.wordpress.com/2014/05/22/case-of-the-invalid-base-key-error/) and “Continuing Case Of ByRef Corruption” (https://chentiangemalc.wordpress.com/2014/07/07/continuing-case-of-byref-corruption-net-patching/) on the latest update to the application we got a new error: Of course if you … Continue reading →

Posted in .NET, API Monitor, Debugging, ProcMon, WinDbg | Tagged | Leave a comment

App-V Visio and Thick Excel Collide

Posted on June 25, 2014 by chentiangemalc

A 3rd party Excel add-in had stopped working for a group of users, and they all received an error message on launching Excel: Microsoft Visual Basic for ApplicationsSystem Error &H8007007E (-2147024770) Unfortunately the VBA code in question was from the … Continue reading →

Posted in App-V, Office, ProcMon, SysInternals | Leave a comment

Case of the Office XP Web Component ActiveX

Posted on June 3, 2014 by chentiangemalc

There was a website used for reporting, but when users went onto Windows 7 for some users the reports did not show up, only on some user machines. For this type of issues I typically like to get two logs: … Continue reading →

Posted in Fiddler, Internet Explorer, ProcMon | Tagged | Leave a comment

Case of the KB2919355 Installation Failure (Windows 8.1 Update)

Posted on April 3, 2014 by chentiangemalc

We had already updated a Windows 8.1 x64 machine with KB2919442 and was starting to install Windows8.1-KB2919355-x64.msu. Firstly it was hanging for ages at the “Installing” phase with no progress… Well that is normal. What is going on here? Using … Continue reading →

Posted in ProcMon, SysInternals, Troubleshooting, Windows 8, Windows 8.1 | 35 Comments

Case Of The Outlook Search "No Results"

Posted on October 2, 2013 by chentiangemalc

On a machine with Outlook 2010 to maintain Exchange 2003 support + Office Communicator 2007 R2 Client + Word/Excel/PowerPoint from Office 2013 (All non App-V installs) running on Windows 8 x64, Outlook search was totally broken: This is not a … Continue reading →

Posted in Debugging, Office, ProcMon | Tagged , , | Leave a comment