Category Archives: API Monitor

Case of ConfigMgr Setup Updates Failing–Error 0x80072efe

ConfigMgr setup successfully downloaded several thousand files during pre-requisite downloads, then failed with error: An error has occurred while attempting to download or verify required prerequisite components and Setup cannot continue. Review the configmgrsetup.log file for further details. Opening C:\configmgrsetup.log … Continue reading

Posted in API Monitor, ConfigMgr, Fiddler, WireShark | Tagged | Leave a comment

Case of the Missing Printer Ports

A Citrix environment had both Windows Server 2008 R2 published desktops and Windows 7 SP1  VDIs On the Windows 7 VDIs the ports tab on printers added via a print server was always empty. We did a quick comparison between … Continue reading

Posted in API Monitor, Citrix, PowerShell, WinDbg | Tagged | Leave a comment

Case of the Visual Basic Environment Could Not Be Initialized

Launching Word we got the following error: Clicking Show Help we get some explanations of potential causes: This error is usually caused by insufficient memory or low disk space. It also occurs when the default Word template (normal.dotm) is corrupt, … Continue reading

Posted in API Monitor, Office | Tagged | 5 Comments

Case of the .NET 4.5.2 Setup Can’t Run In Compatibility Mode

When downloading http://www.microsoft.com/en-us/download/confirmation.aspx?id=42643 on Windows 8.1, the installer failed Well the most obvious thing, is the installer for some reason is set into compatibility mode. Clicking EXE and looking at properties shows this is not the case: First I tried … Continue reading

Posted in .NET, API Monitor, Application Compatibility, Debugging, Reverse Engineering, Windows 8.1 | Tagged | 4 Comments

Case of Excel Conditional Formatting Hang

Previously we saw network traffic causing a hang https://chentiangemalc.wordpress.com/2014/08/21/case-of-the-excel-hang-on-worksheet-open/ This time no network traffic was occurring when launching a customer’s payroll Excel Application (XLS file). The application hang occurred in Excel 2010 and 2013, but not in Excel 2003. As … Continue reading

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Case of the “Server Returned a Referral”

From the development team that brought us such great bugs such as “Invalid Base Key Error” (https://chentiangemalc.wordpress.com/2014/05/22/case-of-the-invalid-base-key-error/) and “Continuing Case Of ByRef Corruption” (https://chentiangemalc.wordpress.com/2014/07/07/continuing-case-of-byref-corruption-net-patching/) on the latest update to the application we got a new error: Of course if you … Continue reading

Posted in .NET, API Monitor, Debugging, ProcMon, WinDbg | Tagged | Leave a comment

FileSite Add In – Outlook Cannot Display This View

A customer was using a product called FileSite for document management. This system heavily integrates into the entire Office suite. One user was having issues accessing some folders under the FileSite folder in Outlook. When attempting to access these views … Continue reading

Posted in API Monitor, Office | Tagged | 7 Comments