Category Archives: Troubleshooting

Case of the KB2919355 Installation Failure (Windows 8.1 Update)

We had already updated a Windows 8.1 x64 machine with KB2919442 and was starting to install Windows8.1-KB2919355-x64.msu. Firstly it was hanging for ages at the “Installing” phase with no progress… Well that is normal. What is going on here? Using … Continue reading

Posted in ProcMon, SysInternals, Troubleshooting, Windows 8, Windows 8.1 | 35 Comments

Case of the CyberLink PowerProducer Stack Overflow

A friend advised me their copy of CyberLink PowerProducer kept crashing when rendering video. The operating system was Windows 7 so first I got a quick look at the report.wer which is located in folders named after the process crashing/hanging … Continue reading

Posted in Debugging, Troubleshooting, Windows 7 | Tagged , , , , , | 1 Comment

Case of the Logon Attempt Failed RDP Connection

When attempting to connect from a Windows 8.1 machine to a Server 2008 R2 machine, using a local admin account on the remote machine, the error message provided was The logon attempt failed, this despite confirming the correct account details … Continue reading

Posted in Group Policy, Server 2008 R2, Troubleshooting, Windows 8 | Tagged , , | 5 Comments

Case of the Group Policy Copy Fail – An invalid directory pathname was passed

A colleague had an issue at a customer site where a Group Policy object could not be copied using Group Policy Management Console. In addition making a backup of the policy, and attempting to re-import the policy would also fail … Continue reading

Posted in API Monitor, Group Policy, Troubleshooting | Tagged , , | Leave a comment

Case of the SMSSWD.exe Crash

A colleague advised me on first logon only a component of SCCM, smsswd.exe would always crash – but would never crash on any subsequent logons. Not only that, they had a crash dump file. (they’re learning!) In this case it … Continue reading

Posted in Debugging, SCCM, Troubleshooting, WinDbg, Windows XP | Tagged | Leave a comment

Case of The Disconnected Drive That Wouldn’t Go Away

In a remote desktop connection to a Windows 2008 R2 box I had a drive that showed up a Z: and showed up as Disconnected, but right clicking and selecting “Disconnect” I recieved the error: The network connection does not … Continue reading

Posted in Explorer, ProcMon, Troubleshooting | Tagged | 8 Comments

Case of the ADODB.Connection Provider Not Found Error

A customer’s old in-house app was bombing out occasionally on Windows 7 with the following error: ADODB.Connection: Provider cannot be found. It may not be properly installed. The question was – what provider could not be found? We did not … Continue reading

Posted in API Monitor, Application Compatibility, Troubleshooting | Tagged | Leave a comment