Case of the Constant Google Chrome Crashes

Google chrome was constantly crashing on a Windows 7 device, even after disabling all extensions and running Chrome Cleanup Tool ( https://www.google.com/chrome/cleanup-tool/ )

Quick check of event logs using PowerShell pointed to a 3rd party module linked to crashes not only in Chrome, but other applications…

$faulting_module = @{}
$faulting_process = @{}
$faulting_process_module = @{}

Get-WinEvent -FilterHashTable @{ "LogName"="Application";"ProviderName"="Application Error"; "ID"="1000" } | ForEach {
    $faulting_process["$($_.Properties[0].Value)"]++
    $faulting_module["$($_.Properties[3].Value)"]++
    $faulting_process_module["$($_.Properties[0].Value) $($_.Properties[3].Value)"]++
     }
     
Write-Host "Faulting Processes"

$faulting_process.GetEnumerator() | Sort-Object -Descending -Property Value

Write-Host "Faulting Modules"

$faulting_module.GetEnumerator() | Sort-Object -Descending -Property Value

Write-Host "Faulting Process and Module"

$faulting_process_module.GetEnumerator() | Sort-Object -Descending -Property Value

This showed a count for each time a particular process has crashed, as well as each time a particular module was blamed for the crash.=

image

Searching the machine for CSRBthFtpShellExt.dll linked the component to a product Bluetooth Feature Pack 5.0 

Removing the application in Add/Remove programs eliminated Chrome crashes on the affected machine.

Next time we will look at why this product caused crashes in Chrome, Notepad, and Windows Explorer, among other applications…

About chentiangemalc

specializes in end-user computing technologies. disclaimer 1) use at your own risk. test any solution in your environment. if you do not understand the impact/consequences of what you're doing please stop, and ask advice from somebody who does. 2) views are my own at the time of posting and do not necessarily represent my current view or the view of my employer and family members/relatives. 3) over the years Microsoft/Citrix/VMWare have given me a few free shirts, pens, paper notebooks/etc. despite these gifts i will try to remain unbiased.
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