Case of the Lenovo Driver Download Fail–500 Internal Server Error

Needed to update the graphics driver on a Lenovo Carbon X1, quick google found the driver easy:

image

Click the link…

The page failed to load in any browser. Searching from pcsupport.lenovo.com home page also failed…

image

 

Checking with Fiddler I could see the URL http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8 was triggering a 302 redirect to URL http://support.lenovo.com/au/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8/20a8/s0qg00 which then redirected to the error page at https://pcsupport.lenovo.com/error.html?aspxerrorpath=/au/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8/20a8/s0qg00

Returning to the home page, I changed country from “Australia” to “United States”

image

Driver pages loaded fine from then on…

Interestingly when I reverted country setting back to “Australia” the URL redirection had already been fixed, and the site redirected to the valid page http://support.lenovo.com/au/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8

image

About chentiangemalc

specializes in end-user computing technologies. disclaimer 1) use at your own risk. test any solution in your environment. if you do not understand the impact/consequences of what you're doing please stop, and ask advice from somebody who does. 2) views are my own at the time of posting and do not necessarily represent my current view or the view of my employer and family members/relatives. 3) over the years Microsoft/Citrix/VMWare have given me a few free shirts, pens, paper notebooks/etc. despite these gifts i will try to remain unbiased.
This entry was posted in Fiddler, Windows 7 and tagged . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s