IE10 Shows Black Screen

So when browsing in fully maximized Window IE10 on Windows 8 Consumer Preview x64 showed black Window, for any site I browsed to i.e. I tried http://www.google.com http://ninemsn.com.au and http://www.facebook.com

image

Resizing IE Window the web page would display properly, if I went back to maximized the screen went back to black. Interestingly if I hit “Start” key then typed iexplore –extoff [enter] then launched Internet Explorer without add-ons the issue didn’t occur

image

Ok so I thought maybe add-in at fault. So in Manage Add-ons I disabled all add-ons … restarted IE, but issue still occurred. I checked for recently installed programs/drivers couldn’t find any.

I then suspected maybe GPU acceleration issue, so I tried to switch IE to software graphics rendering.

image

On the first restart of IE after making this setting, IE crashed. The crash report in %localappdata%\Microsoft\Windows\WER\ReportArchive showed the following

Version=1
EventType=APPCRASH
EventTime=129785271209543838
ReportType=2
Consent=1
UploadTime=129785271210763892
ReportIdentifier=78fc3741-82f7-11e1-a128-0025648bc816
IntegratorReportIdentifier=78fc3740-82f7-11e1-a128-0025648bc816
WOW64=1
NsAppName=IEXPLORE.EXE
Response.BucketId=d235f41cdd9d9e0d2f2ff3f957c1dd8e
Response.BucketTable=1
Response.LegacyBucketId=-1439419099
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=IEXPLORE.EXE
Sig[1].Name=Application Version
Sig[1].Value=10.0.8250.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4f3f0b90
Sig[3].Name=Fault Module Name
Sig[3].Value=D3D10Warp.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.2.8250.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4f3f1562
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0005b988

DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.8250.2.0.0.256.74
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=5307
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=53073acca91afa8e480e90e437d47f37
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=b4f1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=b4f15e18a634da1d50af7b7bd1fa52e9
UI[2]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
UI[3]=Internet Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\msvcrt.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[6]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\SHLWAPI.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\USER32.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[11]=C:\WINDOWS\SYSTEM32\MSCTF.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\RPCRT4.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\ADVAPI32.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\shcore.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\IEFRAME.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\ole32.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\SHELL32.dll
LoadedModule[23]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.8250.0_none_c119e7cca62b92bd\comctl32.dll
LoadedModule[24]=C:\Program Files (x86)\Internet Explorer\IEShims.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\bcryptprimitives.dll
LoadedModule[26]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[27]=C:\Program Files (x86)\SlySoft\AnyDVD\ADvdDiscHlp1.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\WS2_32.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\NSI.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[33]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[35]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[36]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\MSHTML.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[41]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\DXGIDebug.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[46]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\nvwgf2um.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\ninput.dll
LoadedModule[54]=C:\Windows\SYSTEM32\jscript9.dll
LoadedModule[55]=C:\Windows\SYSTEM32\actxprxy.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\IEUI.dll
LoadedModule[57]=C:\WINDOWS\system32\msimtf.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\POWRPROF.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\MLANG.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[62]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[63]=C:\Windows\System32\rasadhlp.dll
LoadedModule[64]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[65]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[67]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[68]=C:\WINDOWS\SYSTEM32\msls31.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\OLEACC.DLL
LoadedModule[70]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\CRYPT32.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[76]=C:\WINDOWS\SYSTEM32\schannel.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\WINTRUST.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[82]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\WLDAP32.dll
LoadedModule[84]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[86]=C:\WINDOWS\system32\windowscodecsext.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\icm32.dll
LoadedModule[90]=C:\WINDOWS\System32\UIAnimation.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[93]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[95]=C:\Windows\SYSTEM32\MFMediaEngine.dll
LoadedModule[96]=C:\Windows\SYSTEM32\MFCORE.dll
LoadedModule[97]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[98]=C:\Windows\System32\Windows.UI.dll
LoadedModule[99]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.8250.0_none_5c0b45494ee5c53a\COMCTL32.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\mf.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\mfnetcore.dll
LoadedModule[102]=C:\WINDOWS\System32\mfnetsrc.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\msv1_0.DLL
LoadedModule[104]=C:\WINDOWS\SYSTEM32\cryptdll.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\wdigest.dll
LoadedModule[106]=C:\WINDOWS\System32\mfsrcsnk.dll
LoadedModule[107]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[110]=C:\Windows\SYSTEM32\mp3dmod.dll
LoadedModule[111]=C:\Windows\SYSTEM32\msdmo.dll
LoadedModule[112]=C:\Windows\SYSTEM32\resampledmo.dll
LoadedModule[113]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[114]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[115]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[116]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[117]=C:\WINDOWS\SYSTEM32\MSRATING.dll
LoadedModule[118]=C:\WINDOWS\System32\msxml3.dll
LoadedModule[119]=C:\Windows\SYSTEM32\vbscript.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\Macromed\Flash\Flash11g.ocx
LoadedModule[121]=C:\WINDOWS\SYSTEM32\DSOUND.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\COMDLG32.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\nvd3dum.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[127]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[128]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[129]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\webio.dll
LoadedModule[131]=C:\WINDOWS\SYSTEM32\nvapi.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\dxva2.dll
LoadedModule[134]=C:\WINDOWS\System32\msxml6.dll
LoadedModule[135]=C:\WINDOWS\SYSTEM32\ImgUtil.dll
LoadedModule[136]=C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\vgx.dll
LoadedModule[137]=C:\WINDOWS\SYSTEM32\ATL.DLL
LoadedModule[138]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.8250.0_none_53765fa01de421d7\gdiplus.dll
LoadedModule[139]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[140]=C:\WINDOWS\SYSTEM32\UIAutomationCore.DLL
LoadedModule[141]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[142]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[143]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[144]=C:\WINDOWS\system32\SearchFolder.dll
LoadedModule[145]=C:\WINDOWS\System32\shdocvw.dll
LoadedModule[146]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[147]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[148]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[149]=C:\WINDOWS\System32\drprov.dll
LoadedModule[150]=C:\WINDOWS\System32\WINSTA.dll
LoadedModule[151]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[152]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[153]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[154]=C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
LoadedModule[155]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6595_none_5095f45cbcb59f24\MSVCR90.dll
LoadedModule[156]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6595_none_5095f45cbcb59f24\MSVCP90.dll
LoadedModule[157]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
LoadedModule[158]=C:\WINDOWS\system32\IconCodecService.dll
LoadedModule[159]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[160]=C:\WINDOWS\system32\PhotoMetadataHandler.dll
LoadedModule[161]=C:\Windows\SYSTEM32\Dxtrans.dll
LoadedModule[162]=C:\Windows\SYSTEM32\ddrawex.dll
LoadedModule[163]=C:\Windows\SYSTEM32\DDRAW.dll
LoadedModule[164]=C:\Windows\SYSTEM32\DCIMAN32.dll
LoadedModule[165]=C:\Windows\SYSTEM32\Dxtmsft.dll
LoadedModule[166]=C:\Program Files (x86)\Internet Explorer\iedvtool.dll
LoadedModule[167]=C:\Program Files (x86)\Internet Explorer\jsdbgui.dll
LoadedModule[168]=C:\WINDOWS\SYSTEM32\Msftedit.dll
LoadedModule[169]=C:\Program Files (x86)\Internet Explorer\jsprofilerui.dll
LoadedModule[170]=C:\Program Files (x86)\Internet Explorer\jsprofilercore.dll
LoadedModule[171]=C:\Program Files (x86)\Internet Explorer\networkinspection.dll
LoadedModule[172]=C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
LoadedModule[173]=C:\PROGRA~2\MIF5BA~1\Office14\MSOHEV.DLL
LoadedModule[174]=C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PrivateAssemblies\Microsoft.VisualStudio.QualityTools.RecorderBarBHO100.dll
LoadedModule[175]=C:\WINDOWS\SYSTEM32\MSVCR100.dll
LoadedModule[176]=c:\Program Files (x86)\Microsoft Silverlight\5.0.61118.0\npctrl.dll
LoadedModule[177]=c:\Program Files (x86)\Microsoft Silverlight\5.0.61118.0\agcore.dll
LoadedModule[178]=C:\WINDOWS\SYSTEM32\PSAPI.DLL
LoadedModule[179]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[180]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[181]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[182]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Internet Explorer
AppPath=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
NsPartner=windows
NsGroup=windows8

Without doing anything simply restarting IE it no longer crashed, but all I got was white screen, instead of black screen, or instead of any webpage.

I re-enabled all add-ons and disabled software graphics acceleration.

I closed all instance of IE, then from command line ran taskkill –im iexplore.exe –f

Hmm – there were a few iexplore’s hanging around…

image

I then restarted IE, and the IE was working fine again.

For the exact cause might need to wait if it re-occurs for more detailed analysis!

About chentiangemalc

specializes in end-user computing technologies. disclaimer 1) use at your own risk. test any solution in your environment. if you do not understand the impact/consequences of what you're doing please stop, and ask advice from somebody who does. 2) views are my own at the time of posting and do not necessarily represent my current view or the view of my employer and family members/relatives. 3) over the years Microsoft/Citrix/VMWare have given me a few free shirts, pens, paper notebooks/etc. despite these gifts i will try to remain unbiased.
This entry was posted in Internet Explorer, Windows 8 and tagged . Bookmark the permalink.

One Response to IE10 Shows Black Screen

  1. Andrew Fox says:

    Hi, I recently came across the same issue on a customer computer that IE would just be a blank screen. It also affected Skype, that it was just a black screen. I couldn’t resolve it and had to just downgrade them to IE8 but recently I have discovered the cause as it just occurred on my laptop and another app that uses the IE control had a ton of errors come up about D3D10Warp.dll.

    I took ownership of the file and gave myself full rights to it and then replaced it with one from another system and after closing and re-opening Skype I had a working app and IE was also fixed. On a 64-bit system you should put the file in C:\windows\syswow64, on 32-bit put it in C:\windows\system32 and your problem should be resolved.

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