Case of the Facebook Chat Phone–The Homepage That Wouldn’t Go Away

My wife downloaded a program promoted through Facebook advertised as “Facebook Phone Chat” The software now removed I couldn’t analyse it for malicious content, however it did leave some trademarks. It set the home page to

On IE9 this was removed no problem. However on Google Chrome it was a bit more tough.

The home page settings appeared to be set to Google


Switching this to reloading Chrome, then back to seemed to fix this issue. (Bing you are getting better all the time but until we see full functionality here in Australia you’ll have to wait as the default homepage)

However now new tabs were still opening with the chatphonesearch page.

Looking through all the config options/settings pages I could not find the setting for home page.

I set a filter to include events where Process is chrome.exe

I saw the following redirect HTML


And it contained the code


I checked Google Extensions and all were disabled (I had done this in previous troubleshooting steps)


So I just deleted the folder



Now I got this error:


So then looking at files opened by ProcMon I notice the Preferences file. I open it in notepad. Ah found the bad little thing.


Actually it had spread itself throughout the Preferences file in multiple places. Deleting the file then..


All gone, no more issue. (note latest Google Chrome lets you configure new tab through user interface)

About chentiangemalc

specializes in end-user computing technologies. disclaimer 1) use at your own risk. test any solution in your environment. if you do not understand the impact/consequences of what you're doing please stop, and ask advice from somebody who does. 2) views are my own at the time of posting and do not necessarily represent my current view or the view of my employer and family members/relatives. 3) over the years Microsoft/Citrix/VMWare have given me a few free shirts, pens, paper notebooks/etc. despite these gifts i will try to remain unbiased.
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